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Trying something new for your animal should feel exciting, not risky. That’s why your first purchase of every eligible Summit Animal Health product is backed by our Satisfaction Guarantee.
While we have seen and heard of all the ways our products have helped to support thousands of animals and truly believe in them, we also understand that sometimes it’s just not the right fit. Contact us within 60 days of delivery and our team will listen, help troubleshoot if you’d like, and work with you to make it right.
Our Satisfaction Guarantee applies to your first purchase of each Summit Animal Health product and covers up to a three-month supply of that product.
Your first purchase is eligible whether it was:
You may open and try the product. If you are not satisfied, contact us within 60 days of delivery. Upon review, we will provide an appropriate resolution, which may include a refund of the eligible product purchase price.
The guarantee covers up to a three-month supply of the product.
For example, if your first order includes a three-month supply, the full three-month supply may be eligible under the guarantee. If your order includes more than a three-month supply, the guarantee applies only to the portion representing a three-month supply.
Additional unopened and unused product may be eligible for return under our Standard Return Policy below.
If we ask you to return any remaining product or packaging, we will provide a prepaid return shipping label.
Approved claims under the Satisfaction Guarantee are not subject to restocking or return-shipping fees. Original shipping charges are non-refundable.
The Satisfaction Guarantee applies only to the first purchase of a particular product. Repeat purchases and recurring subscription orders are covered by our Standard Return Policy.
Need to return an unopened product? Contact us within 30 days of delivery.
This policy applies to eligible products purchased directly from SummitAnimalHealth.com, including unopened and unused recurring subscription orders that are not covered by the first-purchase Satisfaction Guarantee.
Approved refunds will include the product purchase price, less:
All products being returned from the applicable order must be unopened, unused, and returned together with any promotional items required under this policy.
Something arrived damaged, defective, or simply wasn’t what you ordered? Let us know within 30 days of delivery, and we’ll help make it right with an appropriate replacement or refund.
Approved claims will not be subject to restocking or return-shipping fees. We may ask for photographs or additional information to help us verify the issue.
Please keep the product and its original packaging until our team provides next steps.
Orders may be cancelled before shipment if fulfillment has not yet begun. If payment has already been processed, it is subject to a 5% cancellation fee and will be deducted from the refund.
Once an order has shipped, it cannot be cancelled. The Satisfaction Guarantee or Standard Return Policy will apply, depending on the order’s eligibility.
Start by contacting our customer-care team calling (352) 559-3999 or emailing Hello@SummitAnimalHealth.com.
Please do not send anything back until you have received return authorization and instructions from our team.
Authorized returns must:
Approved refunds will be issued to the original payment method after any required return has been received, inspected, and confirmed as eligible.
Please allow up to 10 business days for us to process your refund. Your financial institution may require additional time before the funds appear in your account.
Summit Animal Health reserves the right to deny refund or return requests that do not meet the requirements of this policy.