Refund policy

If you are not satisfied with products sold by Summit Animal Health, please reach out to us for a refund. The Summit Animal Health Satisfaction Guarantee is valid only for first-time buyers and is redeemable within 30 days from date of delivery. Value Packs, subscriptions and shipping costs are non-refundable. Offer applies only to the first-time purchases and not additional quantities.

If you need to return an un-opened product purchased through SummitAnimalHealth.com, you may return your order for a refund within 30 days. The refund will include the purchase price (less a 10% restocking fee, original shipping costs, return shipping costs, and retail value of any incentive products earned at the time of purchase). Refunds will be credited to the original form of payment. Orders returned pursuant to this policy must be returned in full and include all un-opened and un-used product(s) from the order. This return policy is not applicable to products that have been opened or used, sale items, promotional purchases, display items and business supplies and starter kits, or products damaged by abuse or misuse.

A 5% cancellation fee will incur with any order payment that has processed and is cancelled/refunded prior to shipping.

To initiate the return process under this return policy, contact the Company at 352-559-3999 or hello@summitanimalhealth.com and instructions will be provided. Returns must be packaged in the original manufacturer’s shipping box and accompanied by the original invoice. Item(s) returned must comply with the Return Policy to be qualified for a refund (less return fees).

A refund will only be processed once a properly returned package is received and verified to comply with the Return Policy. Refunds may take up to 10 business days to process to the original payment method due to the financial institution's policies. No refund will be issued unless the requirements above are adhered to.